A modest investment in user experience (UX) design can deliver products and services that your customers love to use and recommend to others. Here are some excellent learning resources on the topic:

Consulting firm Adaptive Path runs a number of excellent UX events each year and publishes all of them on its podcast, along with a number of interviews with stakeholders from their client base. The MX talks are generally for management and UX talks for designers but there’s good crossover – I usually recommend that people start with MX Conference 2007 talks and then follow their interests.

• Podcast feeds: via Feedburner or Subscribe on iTunes
• Other AP resources: Blog Events Website

Give IDEO a ‘product, service or environment’ challenge and they’ll create an empathic design for you. They’re generous with their methods and are prolific writers & speakers.

• TED talks: Design is in the details Human-centred design Creativity & play
• Process: IDEO Method Cards Article search
• Other IDEO resources: Blog (RSS feed) Website

B&A run a journal for the information architecture community which contains good UX and usability design information, often recast from other sources. They also provide a useful entry point to a wide range of other user experience resources if you’re looking for more.

• Podcast: Subscribe on iTunes
• Other B&A resources: website blog feed

ClearLeft are UK-based web site accessibility and user experience design consulting firm who run the dConstruct conference.

• Podcasts (subscribe on iTunes): dConstruct 2008 dConstruct 2007 dConstruct 2006
• Other CL resources: website