Most employers dislike, dissuade and/or discipline argumentative employees but in doing so they miss the point – employees argue because they care. As a result, most employees are whingers or quiet, having accepted the inability in instigate change a long, long time ago.

I very much agree with Keith McFarland, who points out the need for ‘insultants’, people willing to ask the tough questions that cause a company to think critically about its fundamental assumptions. The value of insultants is that they will go to great lengths to get their companies to reevaluate a position or adapt to a changing environment.”